Rustic Strength Wholesale logo
Rustic Strength Wholesale logo

All articles

Partner Perks / Reward Points

What are Rustic Rewards? And how do I sign up?

Partner Perks is our loyalty program that rewards you for shopping with us! It's FREE and easy to join! Your can sign up by creating an account - all we need is your name and email address. If you already have a Rustic Strength Wholesale account, sim

Having trouble signing in after creating your account?

You may need to activate your account. Email us at [email protected] to get an account activation email/link.

I am already a customer, do I need a separate login for Rewards?

No, you will login to your account normally. You can click on the Rewards button at the lower right-hand corner of the screen to view your rewards, ways to earn and ways to redeem.

Is your login form or password not submitting?

Our website requires your browser to allow cookies in order to login. If you are unable to login even with the right username and password, you likely have cookies disabled on your browser. If you are using a browser that automatically blocks cookies

I've made purchases using different email addresses and have earned points on both, can I combine accounts?

Yes. Please email [email protected] to have them merge your accounts. This is non-reversable. We recommend using a single login email each time you order to avoid loss of points and account information.

Rewards Program Terms + Conditions

Welcome to the Rustic Strength Partner Perks Rewards Program!. This Program allows businesses who partner with Rustic Strength ("Partner", "you", or "your") to earn points for qualifying purchases made on our website (www.rusticstrengthwholesale.com)

I thought that I redeemed my points, but now I don't see them.

Never fear! Your points have been emailed to you in the form of a discount code. They can be used on a future order for up to 6 months. Sometimes, if changes or updates were made to your cart after points redemption, they are sent to you for safekeep

How do I know how many points I have? Where can I see my points in my account?

Your total points will be shown at the top of your account page, above your order history. You can also view your Points balance by clicking on the Rewards button at the lower right-hand corner of our website. You must be logged in to see your points

How do I earn points + how do points for dollars spent work?

Depending on the tier you're in, you'll earn at least 1 point for each dollar spent or more. Copper Tier - $1 = 1 Point. Bronze Tier - $1 = 2 Points. Silver Tier - $1 = 3 Points. Gold Tier - $1 = 4 Points. Platinum Tier - $1 = 5 Points. Diamond Tier

How many points do I need to redeem for rewards or to make a purchase? And do points expire?

100 Points = $1. You may apply points in multiples of 100 to any order. Or you may redeem them for Gifts, by choosing your Gift from the Points Redemption page. All unredeemed points will expire on a rolling basis for customers who have not engaged i

Why didn't I earn points on my purchase?

Points will be applied to your account after your order is fulfilled. If your order has been delivered and you do not see your points, check that you shopped using the same email and login that you use for your Points account. If you find that you ha

It's our Partnership Anniversary and I didn't get my reward.

Anniversary points will not appear in your account until 30 days after you submit the date as a fraud prevention measure. If you do not see the points 30 days later, please contact us at [email protected].

What happens to my points if I return a product or an order is cancelled?

Any product that is returned or any order that is cancelled will reverse or decrease the points you received from that purchase. If an order is placed using Rustic Rewards and then you complete a return, you forfeit points used.

I earned points but I don't know how to redeem them towards my purchase. How do I checkout using Points?

Before or during checkout be sure to log in so you're able to choose your reward. Ready to redeem points? You have two options for points redemption:. Option 1: From the Rewards Redemption page, you can choose the gifts or coupons that you would like

I redeemed points for a coupon but it didn't apply to my order.

If you redeemed points for a coupon but didn't use the coupon code at checkout, your code is still valid and can be redeemed at a later date. You will receive an email with the code in case you don't complete your purchase immediately after redeeming

How do I return Rustic Strength containers for points?

Sustainability earns points, too!. See our Close The Loop™ Container Return Program Page for instructions on how to send back your container for re-use.

I forgot to sign in and just made a purchase, will I still earn points for my order?

To ensure that you will accrue points correctly, please make sure the same email address is used for your payment method an your Rewards account. We do recommend being logged in to one single account for purchases in order to ensure points are proper

How do Tiers work?

We have 7 Tiers: Copper, Bronze, Silver, Gold, Platinum, Diamond and Titanium. When you sign up for the program, you are automatically in the Bronze Tier just for signing up! Starting that date you will start accruing points immediately! Tier status

Do Tiers expire or reset?

Yes, Tier status is based on a 12 month calendar period. For example, if you spent enough to reach the Diamond tier in November of 2025, you will enjoy the benefits of Diamond tier status for the rest of 2025 and all of 2026. Then, during the calenda

I skipped a Tier why didn't I receive all of the rewards?

You will only receive the rewards for the Tier that you have entered. Because you jumped over the Tier and did not enter it, you will not receive the entry rewards for that Tier. You will only receive the entry reward(s) for the Tier you have entered

Points Multiplier Events

Points Multiplier Events. Rustic Strength will occasionally run a Points Multiplier Event. Points earnings may be increased by 2x or more during a designated event time. The event may be set for a couple days, or just a couple of hours. Please be awa