Accurate address and phone number information is crucial for successful delivery.Refill Shop Owners are responsible for verifying these details on each order. • Orders under $1000 receive our regular rates. • Orders between $1000 - $2999.99 receive a

<h2 id="isPasted">IMPORTANT! PLEASE READ FULLY</h2>Accurate address and phone number information is crucial for successful delivery. Refill Shop Owners are responsible for verifying these details on each order.<h2 id> </h2><h2 id="free--flat-rate-shipping-policy">Free &amp; Flat Rate Shipping Policy</h2><img src="https://attachments.gorgias.help/GyBLV6k1LbJ7NbQk/hc/zKB3oxw1Ea2rkVOL/2025031720-1a853a4a-2566-488a-8e1c-c7ec95068874-2b02cebe-193b-4e16-9e20-b40af6542c5e.png" alt class="fr-fic fr-dii">&#x2022; Orders under $1000 receive our regular&#xA0;rates&#x2022; Orders between $1000 - $2999.99 receive a flat rate&#xA0;of $250&#x2022; Orders above $3000 are eligible for&#xA0;FREE&#xA0;shipping (we&#xA0;will choose the best option &#x2013; freight or UPS). Policy only available on <a href="http://rusticstrengthwholesale.com/">RusticStrengthWholesale.com</a>Policy applies for only continental USA.&#xA0;Regular rates apply for areas outside continental USA.&#xA0;<h2 id="domestic-shipping-policy">Domestic Shipping Policy</h2>We send out tracking information with every order. &#xA0;Please follow the link to track your packagesShipping rates &amp; delivery estimates Shipping charges for your order will be calculated and displayed at checkout.<table width="650"><tbody><tr><td style="width: 217px;">Shipment method</td><td style="width: 217px;">Estimated delivery time</td><td style="width: 217px;">Shipment cost</td></tr><tr><td style="width: 217px;">UPS or USPS Standard</td><td style="width: 217px;">3-5 business days</td><td style="width: 217px;">Depends on area</td></tr><tr><td style="width: 217px;">UPS or USPS Two Days</td><td style="width: 217px;">2 business days</td><td style="width: 217px;">Depends on area</td></tr><tr><td style="width: 217px;">UPS or USPS Overnight *</td><td style="width: 217px;">1-2 business days</td><td style="width: 217px;">Depends on area</td></tr><tr><td style="width: 217px;">LTL Freight</td><td style="width: 217px;">2 -4 business days</td><td style="width: 217px;">Depends on area</td></tr></tbody></table> * Overnight delivery is only available for orders with delivery addresses within the continental United States.Delivery delays can occasionally occur because of weather, lost packages, or human error. &#xA0;Please be patient with the carrier. &#xA0;They do the best they can.Shipment to P.O. boxes or APO/FPO addresses We discourage using a PO Box whenever possible. Shipments to PO Boxes and those using the USPS network have had an extremely high rate of delay, loss and damage. If you have the ability to accept a UPS delivery, we highly recommend the use of a physical address.Rustic Strength Wholesale ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.Shipment confirmation &amp; Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.Customs, Duties, and Taxes Rustic Strength Wholesale is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).&#xA0;Damages Rustic Strength is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.<h2 id="receiving-deliveries">RECEIVING DELIVERIES:</h2>FOR UPS DELIVERIES UPS delivery days include Monday - Friday and Saturday (in select areas), excluding UPS holidays. UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable parcels will be returned to the sender. In the event that the parcel is returned to Rustic Strength, you will be responsible for any associated charges. To prevent your parcel from being returned or to make alternate delivery arrangements, track your parcel. If you want to collect your parcel at a UPS Customer Centre, your request must be received by 7 p.m.FOR XPO/FREIGHT DELIVERIES - XPO Freight TrackingDelivery Timing: We try to time the shipment to arrive on days you are open, but delays can change the delivery date. Transit times can vary depending on holidays, weather conditions, and other factors. It is your responsibility to be at your facility at the time of arrival, even if you are not open.XPO Delivery Notification:<ul><li style="font-size: 16px;">XPO will anticipate the delivery date and contact you when the pallet is nearing your location.&#xA0;</li><li style="font-size: 16px;">XPO will inform you of the scheduled arrival day.</li><li style="font-size: 16px;">They will ask for your preferred delivery time and deliver within a 3-hour window. This is a time range, not a guaranteed time, due to other deliveries in the region.</li></ul>Delivery Scheduling Options:<ul><li style="font-size: 16px;">If you cannot accept delivery on the scheduled arrival day, you can reschedule for the next business day.</li><li style="font-size: 16px;">Rescheduling beyond the next business day will incur a daily storage fee of $66.25/day for the first three days, followed by $221.00/day thereafter.</li></ul>Example: The pallet is set to arrive on Tuesday. You can set the delivery appointment window for Tuesday or Wednesday. If you set the appointment for Friday, the daily storage fee of $66.25/day for the first three days, followed by $221.00/day thereafter, will be incurred and we will charge you for this storage fee.WHAT TO EXPECT AT THE TIME OF DELIVERYLiftgate Delivery:<ul><li style="font-size: 16px;">The delivery truck will be equipped with a liftgate and hand truck (2-wheeled dolly).</li><li style="font-size: 16px;">The liftgate will lower your pallet from the truck to ground level.</li></ul>Offloading and Placement:<ul><li style="font-size: 16px;">The driver will offload the contents of the pallet.</li><li style="font-size: 16px;">The driver will move the offloaded items inside the first door of your store, ONLY.</li><li style="font-size: 16px;">They only move the pallet or items across the first threshold. If this threshold is upstairs or in any other way not immediately accessible, the driver will leave the pallet as close as possible to the threshold.</li></ul>XPO Limitations:<ul><li style="font-size: 16px;">XPO adheres to strict delivery guidelines.</li><li style="font-size: 16px;">Drivers are unable to provide services beyond the described offloading and placement.</li></ul>Example: The driver is moving a box. They are not allowed to set the box on a shelf, even if the shelf is right next to your door.We appreciate XPO&apos;s friendly staff and reliable service. However, they operate under strict policies. Requesting&#xA0;services beyond the standard delivery scope may result in additional shipping charges (see driver detention). If the pallet is not delivered in 3-4 business days, please call your local terminal and speak to a human about the anticipated delivery time. The easiest way to find the number for your local terminal is to Google search &#x201C;XPO freight terminal (enter your city and state)&#x201D;<h3 id="potential-additional-charges">POTENTIAL ADDITIONAL CHARGES:</h3><ul><li style="font-size: 16px;">Shipping Address Change: $65 o Please verify that your shipping address is accurate. </li><li style="font-size: 16px;">Re-consignment (Address Change &amp;amp; Terminal Relocation): $300 - $500 o This applies when a shipping address change requires the shipment to be redirected to a new terminal. </li><li style="font-size: 16px;">Driver Detention: $90.75 o This applies if the driver exceeds 30 minutes for unloading and delivery. </li><li style="font-size: 16px;">Redelivery Fee: $167.00 - $526.00 o This applies if a scheduled delivery is missed or refused. </li><li style="font-size: 16px;">BOL Correction Fee: $47.35 o Any change to the bill of lading once the shipment has left our building.</li></ul><h3 id="in-the-event-any-of-the-aforementioned-situations-occur-during-delivery-an-invoice-will-be-generated-and-sent-to-you">In the event any of the aforementioned situations occur during delivery, an invoice will be generated and sent to you.</h3>AT DELIVERYMake sure all items are present and undamaged before signing the paperwork. If there are any issues, have the driver notate them on the delivery ticket. If there is no notation on the paperwork, we are not able to file a claim for reimbursement of damaged or missing items.<h3 id="please-notify-us-by-email-if"> PLEASE NOTIFY US BY EMAIL IF</h3><ul><li style="font-size: 16px;">The driver does not bring items inside through the first door.</li><li style="font-size: 16px;">If no hand truck was used to move the items off the truck (this is not for your use but for the driver). Please have your own hand truck available for moving items around inside your store.</li><li style="font-size: 16px;">An appointment was not set before the driver showing up.</li></ul><h2 id="shipping-material-used">SHIPPING MATERIAL USED</h2><ul><li style="font-size: 16px;">Pallet wrap:</li><li>Pallet wrapping is required for items such as buckets, Eco Jugs, bag-in-box products, and mixed or miscellaneous boxes. These pallets must be wrapped using our readily biodegradable plastic wrap.Proper wrapping is a safety requirement. Without plastic wrap, items can shift or fall during transit, creating hazards for drivers and at distribution terminals. Wrapping the entire pallet keeps all items stable and secure throughout shipping.While ratchet straps work well for uniform items like barrels, they are not sufficient for pallets containing mixed products. In these cases, plastic wrap is necessary to ensure safe handling and delivery.Our plastic wrap is both biodegradable and recyclable. It can be recycled at any Walmart location with a plastic bag return station. If it were to enter the environment, it is designed to fully biodegrade in approximately two years, breaking down into humus.We are deeply committed to sustainability and eco-friendly practices. However, in certain shipping situations, plastic wrap is the safest and most responsible option to ensure products arrive intact and people remain safe.</li><li style="font-size: 16px;">Ratchet Straps: Our ratchet straps are reusable and can be purchased for ongoing use with our Close The Loop system. To&#xA0;ensure your straps are returned to you specifically, please mark them with your name using a marker or paint&#xA0;pen after you receive your order. This will help us avoid confusion with the straps from our other Close The&#xA0;Loop participants. Ratchet straps are used with barrels only!</li></ul> <ul><li style="font-size: 16px;">Gaylord boxes: Not available at this time Gaylord boxes are available for purchase as an alternative to pallet wrapping. They are ideal for items unsuitable for ratchet straps, such as eco jugs, buckets, bag-in-box, and miscellaneous items. Please note: barrels cannot be placed inside these boxes. For example, an order of three barrels and twelve eco jugs would require two separate pallets. If you purchase a Gaylord box, the eco jugs will be placed inside it.</li></ul><h2 id="-1"> </h2><h2 id="international-shipping-policy">International Shipping Policy</h2>Inquire for rates&#xA0;

Shipping Policy

Return Items | Refunds | Canceling | Adding or Subtracting from an OrderMissed Shipment Delivery | Damaged | Missing | Wrong Items<hr> Returning ItemsAll sales are final. We do not accept returns on wholesale orders.We strongly encourage ordering small test sizes before placing larger orders. This allows you to evaluate product performance and test scent combinations with your customers before committing to bulk quantities.Please remember: if you order a 5-gallon container and your customers do not like it, the responsibility lies with you. We recommend conducting thorough market research to determine which products and scents will sell best in your area.By placing a wholesale order, you acknowledge that you have assessed demand and understand that all sales are final.<hr> Refunding | Canceling OrdersIf you would like to cancel or request a refund for an order before it has shipped, contact customer care. We will provide a full refund minus 3%, which is retained to cover the cost of our payment processing provider&#x2019;s service fee.<hr> Adding or Subtracting Products on an Existing OrderPlease get in touch with support@rusticstrengthwholesale.com, and we&#x2019;ll be happy to help you make the appropriate changes to your order.When reaching out, please be as specific as possible and include details such as the product, size, and scent in your request so we can assist you quickly and accurately.If you are adding items to your order, they will be placed on hold until payment is received in full. Your shipment will not be released until the entire order has been paid.<hr> Missed Shipment DeliveryIf a carrier exhausts all delivery attempts, the shipment will be returned to us by default.To Re-ship the OrderAn invoice for the additional shipping charges will be sent.To Refund the OrderOnce the returned items arrive back with us, they will be inspected to ensure they are still in sellable condition after transit. If approved, a full refund for the product(s) will be issued, minus the original shipping cost and a 10% restocking/processing fee to cover credit card transaction fees and return shipping costs.<hr> Damages | Missing | Wrong ItemsPlease get in touch with support@rusticstrengthwholesale.com and have these items in your email:<ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Please contact us using the email that is associated with your account so we can quickly pull up your information and assess your order.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Order # (this is different than a confirmation number.)</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Item(s) that are damaged, missing, or wrong</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Pictures of wrong or damaged item(s), including packing material and the damaged item(s). This helps us when we file a claim with the carrier.</li></ul>We understand that shipping issues can be frustrating, and unfortunately, some companies make these situations more difficult than they need to be. That is not who we are. Our goal is always to work with you to find a fair and reasonable solution when something goes wrong during shipment.If you experience an issue with your order, please get in touch with our Customer Care team first so we can help. We are committed to listening, investigating, and resolving concerns as equitably as possible.

Return Policy

No. Our employees do not have access to your payment information. Shopify has a secure platform that prevents our company from being able to access or identify your payment details.We are unable to verify what card number you used for payment and we

No. Our employees do not have access to your payment information. Shopify has a secure platform that prevents our company from being able to access or identify your payment details. We are unable to verify what card number you used for payment and we do not have the ability to charge you without a payment being initiated from your order screen.

Do you store credit card/ payment information?

We are not able to create an order for you. Our employees do not have access to your payment information. Shopify has a secure platform that prevents our company from being able to access or identify your payment details.We are unable to verify what

We are&#xA0;not able&#xA0;to create an order for you.&#xA0; Our employees do not have access to your payment information. Shopify has a secure platform that prevents our company from being able to access or identify your payment details. We are unable to verify what card number you used for payment and we do not have the ability to charge you without a payment being initiated from your order screen.If you are having difficulty processing your order or accessing our website:<ul><li dir="ltr">Try a fresh screen or go incognito. Many older links are not functioning since a system security update in August 2025. If this works, be sure to clear your cookies and refresh any shortcuts to reflect the updated path.</li><li dir="ltr">As of August 28, 2025 you will no longer use a password to access RusticStrengthWholesale.com. Each time you login, you will be sent a unique 6 digit code to your email. To login, click on the little person icon in the top right corner of our website&apos;s homepage and enter your email.</li></ul>Then, if you are still having trouble, please provide Customer Care with the following information:<ul><li dir="ltr">Take a screenshot of your full screen that includes the complete web address bar along with the error code you are receiving.&#xA0;</li><li dir="ltr">Tell us what browser and service you are using.</li><li dir="ltr">Exact time and timezone</li></ul>In this instance, we will create an order and invoice for you while we investigate the error.

Can you place the order for me?

TERMS OF SERVICE. -----. OVERVIEW. This website is operated by Rustic Strength, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Rustic Strength, LLC. Rustic Strength, LLC offers this website, including all information, tools and ser

Terms of Service

Rustic Strength Wholesale

Policies

Sales Tax Compliance

Approximate fill weights in ounces for 5 gallons

Please add me to your Store Locator Map

Is there a Minimum Order Quantity (MOQ)?

Can I get samples before purchasing product?

Do you have Retail-Ready products?

What size bulk containers do you offer?

Do you sell empty containers?

How should I price your product?

What custom scent should I try?

What scents are available?

Do you ship internationally?

Do you offer Private Labeling?

Do you offer Territory Exclusivity?

Wholesale Application Status

Wholesale Application trouble

Do you have Bulk / Wholesale pricing?

Do you have payment terms?

How do I determine weight per oz from fluid oz?

How to Start a Refillery

Partnerships

Will Nourish Botanicals be available for Wholesale?

Wholesale Product Updates

What ingredients do you use?

What are Rustic Strength's no-no ingredients?

What is in your scents?

Automatic Dishwasher Powder Ingredients

Body Wash Ingredients

Bubble Bath Ingredients

Candles Ingredients

Castile Soap Ingredients

Conditioner Ingredients

Deodorizing Pet Spray Ingredients

Dish Soap Ingredients

Epic Washing Soda Ingredient

Fabric Softener Ingredients

Floor Cleaner Concentrate Ingredients

Hand Soap Ingredients

Laundry Detergent Ingredients

Linen Spray Ingredients

Lotion Ingredients

Lots of Purpose Spray Cleaner Ingredients

Oxy Boost Ingredients

Pet Conditioner Ingredients

Pet Shampoo Ingredients

Rinse Aid Ingredients

Room Spray Ingredients

Shampoo Ingredients

Un-Bleach Ingredient

Are your products Organic/ Natural?

Are your products vegan/cruelty-free/gluten-free?

Do you have coconut-free products?

Do your products contain corn?

Why do you use Potassium Hydroxide in your Castile Soap?

Why do you use deionized water?

Do you use preservatives?

Are Fragrance oils toxic?

Is Oxy Boost / Oxygen Bleach safe

What is "ppm" or Parts per Million?

What is Phenoxyethanol and why do we use it?

Are your products Certified?

Ingredients

What makes Rustic Strength’s laundry detergent better than other leading brands?

Why didn’t the scent stay on my clothes?

Is your Laundry Detergent HE washer safe?

How much laundry detergent should I use?

How much Fabric Softener should I use?

Does your laundry detergent remove stains?

Can I wash cloth diapers  or reusable pads with this?

Do you make laundry sheets?

Can I mix Essential Oils into my Powdered Laundry Detergent?

How many loads can I get from one bottle?

Can Laundry Boosters be combined?

Laundry

How do I find directions?

Are your products cruelty free, vegan and gluten free?

Do your products have expiration dates?

Is it septic safe and greywater safe?

Is your vinegar food grade?

Is your product a disinfectant?

Can I have a free sample?

Can I return a sample that I didn’t like?

I don’t like my custom scent, can I return it?

My favorite product/ scent/ packaging is no longer available, can I still get it?

My favorite product was Seasonal. What to do?

Castile soap: What is it for and how do I dilute it?

Are your scents/ oils safe for animals & children?

Can I make a foaming Hand Soap with your Liquid Hand Soap?

How do you use the concentrated Floor Cleaner?

Can I eat the Epsom Salts?

Do I have to use Rinse Aid with your Auto Dish Powder?

What is the difference between Oxy and UnBleach?

Does Un-Bleach disinfect?

What is the difference between the different grains of vinegar?

What is the difference between Essential Oil and Fragrance Oil?

Can I add Fragrance or Essential Oil to your Fabric Softener?

Why has my soap developed a brown tint over time?

How do I find the size that I am looking for?

How do I find the scent that I am looking for?

My product is an off color or different color than usual.

What is the difference between boost and clean?

What is the difference between Hand and Dish?

What is the difference between Shampoo and Body Wash?

What is the difference between Body Wash and Bubble Bath?

What is the difference between Hypo and Mama Baby?

What is the difference between Wool and Alpaca Balls?

My Dishwaher Powder became hard and clumped in my dishwasher.

There is a cloudy mass in my product.

How to use Liquid Un-Bleach

How do I add scent to an Unscented product?

How many loads are in the Automatic Dishwasher Powder?

Why is my essential oil a different color?

What is floating in my Vinegar?

Automatic Dishwasher Powder - Differences Explained

Sustainable Wool Scrub - What to expect

Changes to the Scent Lineup

Where are your Bamboo Paper products from?

Why not grow the bamboo in America? Doesn't importing bamboo products from China give you a large carbon footprint?

Don't you HAVE to use chemicals to process pulp into paper?

Why do you have wrapped rolls?

Do you use elemental chlorine-free (ECF) technology?

Bamboo Paper Products

Products

Why do you use plastic?

Plastic, Glass, Eco-Jugs…why so many choices?

Why doesn’t my jug come with a pump?

How To Use an Eco-Jug?

Spout seems too small

What are the measurements of ... ?

Find the Lot Number

Does the product you sell in Glass containers ever come in contact with Plastic?

Containers

Frequently Asked Questions

Where is my order?

I chose Rush Shipping, why hasn't my order shipped yet?

Where is my tracking number?

How do I get FREE shipping?

Where is my order? It says it has been shipped.

My package says “Delivered” but I did not receive it.

My package was delivered to the wrong address.

Where is my order? It is being held at a shipping hub.

My order seems stuck! It hasn’t moved for more than 3 days.

Change an order

I received a damaged package.

I received my order, but I am missing an item(s).

How do I return a product?

My product arrived Frozen

Order Issues

Order Status

Close the Loop™ Container Return Program

What is Close the Loop?

Do I have to send back my containers?

Will I receive anything for sending in my containers?

I can see that you received my box(s). How come I don't see my points yet?

Why didn't I receive points for all of my returns?

How does your Close The Loop Program reduce waste?

What other ways are you reducing waste and saving our planet?

Is your pallet wrap recyclable?

Close the Loop Pallet Pick Up

What are Rustic Rewards? And how do I sign up?

Having trouble signing in after creating your account?

I am already a customer, do I need a separate login for Rewards?

Is your login form or password not submitting?

I've made purchases using different email addresses and have earned points on both, can I combine accounts?

Rewards Program Terms + Conditions

I thought that I redeemed my points, but now I don't see them.

How do I know how many points I have? Where can I see my points in my account?

How do I earn points + how do points for dollars spent work?

How many points do I need to redeem for rewards or to make a purchase? And do points expire?

Why didn't I earn points on my purchase?

It's our Partnership Anniversary and I didn't get my reward.

What happens to my points if I return a product or an order is cancelled?

I earned points but I don't know how to redeem them towards my purchase. How do I checkout using Points?

I redeemed points for a coupon but it didn't apply to my order.

How do I return Rustic Strength containers for points?

I forgot to sign in and just made a purchase, will I still earn points for my order?