Product Quality, Samples & Troubleshooting
Can I have a free sample?
We do not have Free Samples. The best way to sample our products is with a Sample Set.These give you a good selection of our products with our most popular scents. If you have a Custom Scent in mind, the 4 oz size is available for purchase in the "Si
Can I return a sample that I didn’t like?
We understand that sometimes a sample just doesn't click. Unfortunately, due to concerns including safety and sanitation, the following items cannot be returned and do not qualify for a refund:. Here's a quick rundown of our return policy:. For all t
Why has my soap developed a brown tint over time?
Over time select scents from our lineup, particularly vanilla-based scents, may develop a translucent pink or brown color. This is a completely natural occurrence that does not disrupt the product’s performance or safety. The component within vanilla
My product is an off color or different color than usual.
This is perfectly normal. Because we use natural, plant-based ingredients, they can vary in color, smell and sometimes vary slightly in texture. While we work hard to create a consistent product, there are some changes that we cannot avoid when worki
My Dishwaher Powder became hard and clumped in my dishwasher.
Sometimes dishwashers cannot form a seal tight enough to keep the water out and this happens. When the product is soaked, it should fully dissipate, but if there's water in your detergent receptacle and the powder gets a bit wet before the wash cycle
There is a cloudy mass in my product.
Because most of our products are shaken by hand, there may have been some separation in shipping. Certain Essential Oils and Fragrance Oils will settle in this way, giving it a sort of lava-lamp look. Just give your product a good shake to mix and di
Why is my essential oil a different color?
Why is my essential oil a different color?. This is perfectly normal. Because we source pure, concentrated Essential Oils, they can vary in color, smell and sometimes may interact differently with our products, slightly changing the consistency. Thes
What is floating in my Vinegar?
What is floating in my Vinegar?. There may be white or yellow bits of floating in material in the vinegar. The material that you see floating in the vinegar that is yellow or even white in appearance is the “Mother”. This naturally occurring cellulo
Sustainable Wool Scrub - What to expect
Coarse wool is an ideal sponge alternative for many reasons. It repels odors and has antimicrobial & anti-fungal qualities, preventing it from getting smelly. Its moisture-wicking ability allows for quick drying. Wool is a durable, biodegradable natu