Change an orderUpdated 5 months ago

Currently, Shopify does not allow us to change an existing order. If you need to change a size, you will need to place another order with the correct size, and we can cancel that other size from your order. 

I already placed my order but forgot to add an item. What do I do?

1. Contact Customer Care with your order information to alert the customer care team that there will be an addition.
2. Place an additional order with your extra item(s).

What about shipping for the second order? Can’t they ship together?

In many cases, we will combine the orders and issue a refund for the second shipping cost. Here are some example scenarios:

1. The original order is over $3000 and includes free shipping.
IF - the wholesale team is alerted of the addition before the order is fulfilled
and palletized.
THEN - The item(s) will be added to the pallet with the original order, and
shipping on the additional order will be refunded.

2. The original order is under $3000 but qualified for Flat-Rate shipping.
IF- the wholesale team is alerted of the addition before the order is fulfilled
and the addition does not bring the total to over $3000.
THEN - Item(s) are added to the original order, and the shipping for the
addition is refunded.

3. The original order is under $3000 and qualified for Flat-Rate shipping.
IF - the wholesale team is alerted of the addition before the order is fulfilled,
boxed, and ready for shipping. and IF the addition brings the item total
over $3000.
THEN – Item(s) are added to the pallet with the original order, and the Flat-
Rate shipping plus the shipping for the addition will be refunded.

4. The original order is under $1000 and does not qualify for Flat-Rate shipping.
IF - the wholesale team is alerted of the addition before the order is fulfilled,
boxed, and ready for shipping. and IF The addition brings the item total
over $1000. Item(s) are added to the order and Flat-Rate shipping will now
apply.
THEN - The difference in shipping over $250 as well as the shipping for
the addition will be refunded.

5. The original order is under $1000 and does not qualify for Flat Rate shipping.
IF- the wholesale team is alerted of the addition before the order is fulfilled,
boxed, and ready for shipping. and IF the addition does not bring the total
over $1000.
THEN – Item(s) are added to the order. Shipping for the addition will not
be refunded unless the addition can safely be packed into the same
shipping box as an item from the original order.

6. If the request is put in after the original order is fulfilled, the addition will remain a second order and will be filled and charged on its own.

7. If the request is put in after the original order is packed and / or palletized and prepared to ship – even if it has not yet been fulfilled in the system – the addition
will remain a second order and will be filled and charged on its own.