Answers about orders that are Unfulfilled or in process.

Order Issues - Unfulfilled

Answers about orders that have a status of Fulfilled or have been shipped.

Order Issues - Fulfilled

Rustic Strength Wholesale

Order Issues

ORDERS

I chose Rush Shipping, why hasn't my order shipped yet?

Where is my order?

Where is my tracking number?

Where is my order? It says it has been shipped.

Order Tracking

My package says “Delivered” but I did not receive it.

My package was delivered to the wrong address.

Where is my order? It is being held at a shipping hub.

My order seems stuck! It hasn’t moved for more than 3 days.

Order Delivery

Order Status

Shipping not calculating correctly

How do I get FREE shipping?

Change an order

I received a damaged package.

I received my order, but I am missing an item(s).

How do I return a product?

My product arrived Frozen

I don’t like my custom scent, can I return it?

Will Nourish Botanicals be available for Wholesale?

Wholesale Product Updates

Are your products Leaping Bunny certified or cruelty-free?

What ingredients do you use?

What are Rustic Strength's no-no ingredients?

What is in your scents?

Automatic Dishwasher Powder Ingredients

Body Wash Ingredients

Bubble Bath Ingredients

Candles Ingredients

Castile Soap Ingredients

Conditioner Ingredients

Deodorizing Pet Spray Ingredients

Dish Soap Ingredients

Epic Washing Soda Ingredient

Fabric Softener Ingredients

Floor Cleaner Concentrate Ingredients

Hand Soap Ingredients

Laundry Detergent Ingredients

Linen Spray Ingredients

Lotion Ingredients

Lots of Purpose Spray Cleaner Ingredients

Oxy Boost Ingredients

Pet Conditioner Ingredients

Pet Shampoo Ingredients

Rinse Aid Ingredients

Room Spray Ingredients

Shampoo Ingredients

Un-Bleach Ingredient

Are your products Organic/ Natural?

Are your products vegan/cruelty-free/gluten-free?

Do you have coconut-free products?

Do your products contain corn?

Why do you use Potassium Hydroxide in your Castile Soap?

Why do you use deionized water?

Do you use preservatives?

Are Fragrance oils toxic?

Is Oxy Boost / Oxygen Bleach safe

What is "ppm" or Parts per Million?

What is Phenoxyethanol and why do we use it?

Are your products Certified?

Ingredients

Are your products cruelty free, vegan and gluten free?

Do your products have expiration dates?

Is it septic safe and greywater safe?

Is your vinegar food grade?

Are your scents/ oils safe for animals & children?

Can I eat the Epsom Salts?

Lab Testing

Safety

Is your product a disinfectant?

Certifications

Product Ingredients, Safety & Certifications

My favorite product/ scent/ packaging is no longer available, can I still get it?

My favorite product was Seasonal. What to do?

What is the difference between Oxy and UnBleach?

What is the difference between the different grains of vinegar?

What is the difference between Essential Oil and Fragrance Oil?

What is the difference between boost and clean?

What is the difference between Hand and Dish?

What is the difference between Shampoo and Body Wash?

What is the difference between Body Wash and Bubble Bath?

What is the difference between Hypo and Mama Baby?

What is the difference between Wool and Alpaca Balls?

Automatic Dishwasher Powder - Differences Explained

Changes to the Scent Lineup

What is the difference between Affordable Effective and Rustic Strength's Main Line?

Product Selection, Scents & Differences Between Products

Can I have a free sample?

Can I return a sample that I didn’t like?

Why has my soap developed a brown tint over time?

My product is an off color or different color than usual.

My Dishwaher Powder became hard and clumped in my dishwasher.

There is a cloudy mass in my product.

Why is my essential oil a different color?

What is floating in my Vinegar?

Sustainable Wool Scrub - What to expect

Product Quality, Samples & Troubleshooting

Where are your Bamboo Paper products from?

Why not grow the bamboo in America? Doesn't importing bamboo products from China give you a large carbon footprint?

Don't you HAVE to use chemicals to process pulp into paper?

Why do you have wrapped rolls?

Do you use elemental chlorine-free (ECF) technology?

Bamboo Paper Products

What makes Rustic Strength’s laundry detergent better than other leading brands?

Why didn’t the scent stay on my clothes?

Is your Laundry Detergent HE washer safe?

How much laundry detergent should I use?

How much Fabric Softener should I use?

Does your laundry detergent remove stains?

Can I wash cloth diapers  or reusable pads with this?

Do you make laundry sheets?

Can I mix Essential Oils into my Powdered Laundry Detergent?

How many loads can I get from one bottle?

Can Laundry Boosters be combined?

Laundry

Why do you use plastic?

Plastic, Glass, Eco-Jugs…why so many choices?

Why doesn’t my jug come with a pump?

How To Use an Eco-Jug?

Spout seems too small

What are the measurements of ... ?

Find the Lot Number

Does the product you sell in Glass containers ever come in contact with Plastic?

Containers

PRODUCTS

How do I find directions?

Castile soap: What is it for and how do I dilute it?

Can I make a foaming Hand Soap with your Liquid Hand Soap?

How do you use the concentrated Floor Cleaner?

Do I have to use Rinse Aid with your Auto Dish Powder?

Does Un-Bleach disinfect?

Can I add Fragrance or Essential Oil to your Fabric Softener?

How do I find the size that I am looking for?

How do I find the scent that I am looking for?

How to use Liquid Un-Bleach

How do I add scent to an Unscented product?

How many loads are in the Automatic Dishwasher Powder?

USE & HOW-TO GUIDES

How to Start a Refillery

Sales Tax Compliance

Do you have Bulk / Wholesale pricing?

Wholesale Application trouble

Wholesale Application Status

Is there a Minimum Order Quantity (MOQ)?

Do you have payment terms?

Do you ship internationally?

Do you have Retail-Ready products?

Can I get samples before purchasing product?

What custom scent should I try?

What size bulk containers do you offer?

What scents are available?

How should I price your product?

Approximate fill weights in ounces for 5 gallons

How do I determine weight per oz from fluid oz?

Do you offer Private Labeling?

Please add me to your Store Locator Map

Do you offer Territory Exclusivity?

Do you sell empty containers?

Partnerships

Close the Loop™ Container Return Program

What is Close the Loop?

Do I have to send back my containers?

Will I receive anything for sending in my containers?

I can see that you received my box(s). How come I don't see my points yet?

Why didn't I receive points for all of my returns?

How does your Close The Loop Program reduce waste?

What other ways are you reducing waste and saving our planet?

Is your pallet wrap recyclable?

Close the Loop Pallet Pick Up

What are Rustic Rewards? And how do I sign up?

Having trouble signing in after creating your account?

I am already a customer, do I need a separate login for Rewards?

Is your login form or password not submitting?

I've made purchases using different email addresses and have earned points on both, can I combine accounts?

Rewards Program Terms + Conditions

I thought that I redeemed my points, but now I don't see them.

How do I know how many points I have? Where can I see my points in my account?

How do I earn points + how do points for dollars spent work?

How many points do I need to redeem for rewards or to make a purchase? And do points expire?

Why didn't I earn points on my purchase?

It's our Partnership Anniversary and I didn't get my reward.

What happens to my points if I return a product or an order is cancelled?

I earned points but I don't know how to redeem them towards my purchase. How do I checkout using Points?

I redeemed points for a coupon but it didn't apply to my order.

How do I return Rustic Strength containers for points?

I forgot to sign in and just made a purchase, will I still earn points for my order?