Rustic Strength Wholesale

No. Our employees do not have access to your payment information. Shopify has a secure platform that prevents our company from being able to access or identify your payment details. We are unable to verify what card number you used for payment and we do not have the ability to charge you without a payment being initiated from your order screen.

No. Our employees do not have access to your payment information. Shopify has a secure platform that prevents our company from being able to access or identify your payment details.We are unable to verify what card number you used for payment and we

Do you store credit card/ payment information?

Policies

Please add me to your Store Locator Map

Is there a Minimum Order Quantity (MOQ)?

Can I get samples before purchasing product?

Do you have Retail-Ready products?

What size bulk containers do you offer?

Do you sell empty containers?

Approximate fill weights in ounces for 5 gallons

How should I price your product?

What custom scent should I try?

What scents are available?

Do you ship internationally?

Do you offer Private Labeling?

Do you offer Territory Exclusivity?

Wholesale Application Status

Wholesale Application trouble

Do you have Bulk / Wholesale pricing?

Do you have payment terms?

Partnerships

What ingredients do you use?

What are Rustic Strength's no-no ingredients?

What is in your scents?

Automatic Dishwasher Powder Ingredients

Body Wash Ingredients

Bubble Bath Ingredients

Candles Ingredients

Castile Soap Ingredients

Conditioner Ingredients

Deodorizing Pet Spray Ingredients

Dish Soap Ingredients

Epic Washing Soda Ingredient

Fabric Softener Ingredients

Floor Cleaner Concentrate Ingredients

Hand Soap Ingredients

Laundry Detergent Ingredients

Linen Spray Ingredients

Lotion Ingredients

Lots of Purpose Spray Cleaner Ingredients

Oxy Boost Ingredients

Pet Conditioner Ingredients

Pet Shampoo Ingredients

Rinse Aid Ingredients

Room Spray Ingredients

Shampoo Ingredients

Un-Bleach Ingredient

Are your products Organic/ Natural?

Are your products vegan/cruelty-free/gluten-free?

Do you have coconut-free products?

Do your products contain corn?

Why do you use Potassium Hydroxide in your Castile Soap?

Why do you use deionized water?

Do you use preservatives?

Are Fragrance oils toxic?

Is Oxy Boost / Oxygen Bleach safe

What is "ppm" or Parts per Million?

What is Phenoxyethanol and why do we use it?

Ingredients

What makes Rustic Strength’s laundry detergent better than other leading brands?

Why didn’t the scent stay on my clothes?

Is your Laundry Detergent HE washer safe?

How much laundry detergent should I use?

How much Fabric Softener should I use?

Does your laundry detergent remove stains?

Can I wash cloth diapers  or reusable pads with this?

Do you make laundry sheets?

Can I mix Essential Oils into my Powdered Laundry Detergent?

How many loads can I get from one bottle?

Laundry

How do I find directions?

Are your products cruelty free, vegan and gluten free?

Do your products have expiration dates?

Is it septic safe and greywater safe?

Is your vinegar food grade?

Is your product a disinfectant?

Can I have a free sample?

Can I return a sample that I didn’t like?

I don’t like my custom scent, can I return it?

My favorite product/ scent/ packaging is no longer available, can I still get it?

My favorite product was Seasonal. What to do?

Castile soap: What is it for and how do I dilute it?

Are your scents/ oils safe for animals & children?

Can I make a foaming Hand Soap with your Liquid Hand Soap?

How do you use the concentrated Floor Cleaner?

Can I eat the Epsom Salts?

Do I have to use Rinse Aid with your Auto Dish Powder?

What is the difference between Oxy and UnBleach?

Does Un-Bleach disinfect?

What is the difference between the different grains of vinegar?

What is the difference between Essential Oil and Fragrance Oil?

Can I add Fragrance or Essential Oil to your Fabric Softener?

Why has my soap developed a brown tint over time?

How do I find the size that I am looking for?

How do I find the scent that I am looking for?

My product is an off color or different color than usual.

What is the difference between boost and clean?

What is the difference between Hand and Dish?

What is the difference between Shampoo and Body Wash?

What is the difference between Body Wash and Bubble Bath?

What is the difference between Hypo and Mama Baby?

What is the difference between Wool and Alpaca Balls?

My Dishwaher Powder became hard and clumped in my dishwasher.

There is a cloudy mass in my product.

How to use Liquid Un-Bleach

Where are your Bamboo Paper products from?

Why not grow the bamboo in America? Doesn't importing bamboo products from China give you a large carbon footprint?

Don't you HAVE to use chemicals to process pulp into paper?

Why do you have wrapped rolls?

Do you use elemental chlorine-free (ECF) technology?

When will the Bamboo Paper products be back in stock?

Bamboo Paper Products

Products

Why do you use plastic?

Plastic, Glass, Eco-Jugs…why so many choices?

Why doesn’t my jug come with a pump?

How do I open my Eco-Jug?

Spout seems too small

What are the measurements of ... ?

Find the Lot Number

Containers

Frequently Asked Questions

Where is my order?

I chose Rush Shipping, why hasn't my order shipped yet?

Where is my tracking number?

How do I get FREE shipping?

Where is my order? It says it has been shipped.

My package says “Delivered” but I did not receive it.

My package was delivered to the wrong address.

Where is my order? It is being held at a shipping hub.

My order seems stuck! It hasn’t moved for more than 3 days.

Change an order

I received a damaged package.

I received my order, but I am missing an item(s).

How do I return a product?

Order Issues

Order Status

Close the Loop™ Container Return Program

What is Close the Loop?

Do I have to send back my containers?

Will I receive anything for sending in my containers?

I can see that you received my box(s). How come I don't see my points yet?

Why didn't I receive points for all of my returns?

How does your Close The Loop Program reduce waste?

What other ways are you reducing waste and saving our planet?

Is your pallet wrap recyclable?

Close the Loop Pallet Pick Up

What are Rustic Rewards? And how do I sign up?

Having trouble signing in after creating your account?

I am already a customer, do I need a separate login for Rewards?

Is your login form or password not submitting?

I've made purchases using different email addresses and have earned points on both, can I combine accounts?

Rewards Program Terms + Conditions

I thought that I redeemed my points, but now I don't see them.

How do I know how many points I have? Where can I see my points in my account?

How do I earn points + how do points for dollars spent work?

How many points do I need to redeem for rewards or to make a purchase? And do points expire?

Why didn't I earn points on my purchase?

It's our Partnership Anniversary and I didn't get my reward.

What happens to my points if I return a product or an order is cancelled?

I earned points but I don't know how to redeem them towards my purchase. How do I checkout using Points?

I redeemed points for a coupon but it didn't apply to my order.

How do I return Rustic Strength containers for points?

I forgot to sign in and just made a purchase, will I still earn points for my order?

Do you store credit card/ payment information?Updated 5 months ago