Accurate address and phone number information is crucial for successful delivery.Refill Shop Owners are responsible for verifying these details on each order. • Orders under $1000 receive our regular rates. • Orders between $1000 - $2999.99 receive a

<h2 id="isPasted">IMPORTANT! PLEASE READ FULLY</h2>Accurate address and phone number information is crucial for successful delivery. Refill Shop Owners are responsible for verifying these details on each order.<h2 id> </h2><h2 id="free--flat-rate-shipping-policy">Free &amp; Flat Rate Shipping Policy</h2><img src="https://attachments.gorgias.help/GyBLV6k1LbJ7NbQk/hc/zKB3oxw1Ea2rkVOL/2025031720-1a853a4a-2566-488a-8e1c-c7ec95068874-2b02cebe-193b-4e16-9e20-b40af6542c5e.png" alt class="fr-fic fr-dii">&#x2022; Orders under $1000 receive our regular&#xA0;rates&#x2022; Orders between $1000 - $2999.99 receive a flat rate&#xA0;of $250&#x2022; Orders above $3000 are eligible for&#xA0;FREE&#xA0;shipping (we&#xA0;will choose the best option &#x2013; freight or UPS). Policy only available on <a href="http://rusticstrengthwholesale.com/">RusticStrengthWholesale.com</a>Policy applies for only continental USA.&#xA0;Regular rates apply for areas outside continental USA.&#xA0;<h2 id="domestic-shipping-policy">Domestic Shipping Policy</h2>We send out tracking information with every order. &#xA0;Please follow the link to track your packagesShipping rates &amp; delivery estimates Shipping charges for your order will be calculated and displayed at checkout.<table width="650"><tbody><tr><td style="width: 217px;">Shipment method</td><td style="width: 217px;">Estimated delivery time</td><td style="width: 217px;">Shipment cost</td></tr><tr><td style="width: 217px;">UPS or USPS Standard</td><td style="width: 217px;">3-5 business days</td><td style="width: 217px;">Depends on area</td></tr><tr><td style="width: 217px;">UPS or USPS Two Days</td><td style="width: 217px;">2 business days</td><td style="width: 217px;">Depends on area</td></tr><tr><td style="width: 217px;">UPS or USPS Overnight *</td><td style="width: 217px;">1-2 business days</td><td style="width: 217px;">Depends on area</td></tr><tr><td style="width: 217px;">LTL Freight</td><td style="width: 217px;">2 -4 business days</td><td style="width: 217px;">Depends on area</td></tr></tbody></table> * Overnight delivery is only available for orders with delivery addresses within the continental United States.Delivery delays can occasionally occur because of weather, lost packages, or human error. &#xA0;Please be patient with the carrier. &#xA0;They do the best they can.Shipment to P.O. boxes or APO/FPO addresses We discourage using a PO Box whenever possible. Shipments to PO Boxes and those using the USPS network have had an extremely high rate of delay, loss and damage. If you have the ability to accept a UPS delivery, we highly recommend the use of a physical address.Rustic Strength Wholesale ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.Shipment confirmation &amp; Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.Customs, Duties, and Taxes Rustic Strength&#xA0;Wholesale is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).&#xA0;Damages Rustic Strength is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.<h2 id="receiving-deliveries">RECEIVING DELIVERIES:</h2>FOR UPS DELIVERIES UPS delivery days include Monday - Friday and Saturday (in select areas), excluding UPS holidays. UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable parcels will be returned to the sender. In the event that the parcel is returned to Rustic Strength, you will be responsible for any associated charges. To prevent your parcel from being returned or to make alternate delivery arrangements, track your parcel. If you want to collect your parcel at a UPS Customer Centre, your request must be received by 7 p.m.FOR XPO/FREIGHT DELIVERIES - XPO Freight TrackingDelivery Timing: We try to time the shipment to arrive on days you are open, but delays can change the delivery date. Transit times can vary depending on holidays, weather conditions, and other factors. It is your responsibility to be at your facility at the time of arrival, even if you are not open.XPO Delivery Notification:<ul><li style="font-size: 16px;">XPO will anticipate the delivery date and contact you when the pallet is nearing your location.&#xA0;</li><li style="font-size: 16px;">XPO will inform you of the scheduled arrival day.</li><li style="font-size: 16px;">They will ask for your preferred delivery time and deliver within a 3-hour window. This is a time range, not a guaranteed time, due to other deliveries in the region.</li></ul>Delivery Scheduling Options:<ul><li style="font-size: 16px;">If you cannot accept delivery on the scheduled arrival day, you can reschedule for the next business day.</li><li style="font-size: 16px;">Rescheduling beyond the next business day will incur a daily storage fee of $66.25/day for the first three days, followed by $221.00/day thereafter.</li></ul>Example: The pallet is set to arrive on Tuesday. You can set the delivery appointment window for Tuesday or Wednesday. If you set the appointment for Friday, the daily storage fee of $66.25/day for the first three days, followed by $221.00/day thereafter, will be incurred and we will charge you for this storage fee.WHAT TO EXPECT AT THE TIME OF DELIVERYLiftgate Delivery:<ul><li style="font-size: 16px;">The delivery truck will be equipped with a liftgate and hand truck (2-wheeled dolly).</li><li style="font-size: 16px;">The liftgate will lower your pallet from the truck to ground level.</li></ul>Offloading and Placement:<ul><li style="font-size: 16px;">The driver will offload the contents of the pallet.</li><li style="font-size: 16px;">The driver will move the offloaded items inside the first door of your store, ONLY.</li><li style="font-size: 16px;">They only move the pallet or items across the first threshold. If this threshold is upstairs or in any other way not immediately accessible, the driver will leave the pallet as close as possible to the threshold.</li></ul>XPO Limitations:<ul><li style="font-size: 16px;">XPO adheres to strict delivery guidelines.</li><li style="font-size: 16px;">Drivers are unable to provide services beyond the described offloading and placement.</li></ul>Example: The driver is moving a box. They are not allowed to set the box on a shelf, even if the shelf is right next to your door.We appreciate XPO&apos;s friendly staff and reliable service. However, they operate under strict policies. Requesting&#xA0;services beyond the standard delivery scope may result in additional shipping charges (see driver detention). If the pallet is not delivered in 3-4 business days, please call your local terminal and speak to a human about the anticipated delivery time. The easiest way to find the number for your local terminal is to Google search &#x201C;XPO freight terminal (enter your city and state)&#x201D;<h3 id="potential-additional-charges">POTENTIAL ADDITIONAL CHARGES:</h3><ul><li style="font-size: 16px;">Shipping Address Change: $65 o Please verify that your shipping address is accurate. </li><li style="font-size: 16px;">Re-consignment (Address Change &amp;amp; Terminal Relocation): $300 - $500 o This applies when a shipping address change requires the shipment to be redirected to a new terminal. </li><li style="font-size: 16px;">Driver Detention: $90.75 o This applies if the driver exceeds 30 minutes for unloading and delivery. </li><li style="font-size: 16px;">Redelivery Fee: $167.00 - $526.00 o This applies if a scheduled delivery is missed or refused. </li><li style="font-size: 16px;">BOL Correction Fee: $47.35 o Any change to the bill of lading once the shipment has left our building.</li></ul><h3 id="in-the-event-any-of-the-aforementioned-situations-occur-during-delivery-an-invoice-will-be-generated-and-sent-to-you">In the event any of the aforementioned situations occur during delivery, an invoice will be generated and sent to you.</h3>AT DELIVERYMake sure all items are present and undamaged before signing the paperwork. If there are any issues, have the driver notate them on the delivery ticket. If there is no notation on the paperwork, we are not able to file a claim for reimbursement of damaged or missing items.<h3 id="please-notify-us-by-email-if"> PLEASE NOTIFY US BY EMAIL IF</h3><ul><li style="font-size: 16px;">The driver does not bring items inside through the first door.</li><li style="font-size: 16px;">If no hand truck was used to move the items off the truck (this is not for your use but for the driver). Please have your own hand truck available for moving items around inside your store.</li><li style="font-size: 16px;">An appointment was not set before the driver showing up.</li></ul><h2 id="shipping-material-used">SHIPPING MATERIAL USED</h2><ul><li style="font-size: 16px;">Pallet wrap: You&apos;ll find some of your pallet items are pallet-wrapped to keep them secure and clean during transit. Good&#xA0;news: this wrap is industrially biodegradable and won&apos;t leave behind microplastics! After unpacking, please&#xA0;help us complete the cycle by sending the used wrap back with your next Close The Loop return.</li><li style="font-size: 16px;">Ratchet Straps: Our ratchet straps are reusable and can be purchased for ongoing use with our Close The Loop system. To&#xA0;ensure your straps are returned to you specifically, please mark them with your name using a marker or paint&#xA0;pen after you receive your order. This will help us avoid confusion with the straps from our other Close The&#xA0;Loop participants. Ratchet straps are used with barrels only!</li><li style="font-size: 16px;">Gaylord boxes: Gaylord boxes are available for purchase as an alternative to pallet wrapping. They are ideal for items unsuitable for ratchet straps, such as eco jugs, buckets, bag-in-box, and miscellaneous items. Please note: barrels cannot be placed inside these boxes. For example, an order of three barrels and twelve eco jugs would require two separate pallets. If you purchase a Gaylord box, the eco jugs will be placed inside it.</li></ul><h2 id="-1"> </h2><h2 id="international-shipping-policy">International Shipping Policy</h2>Inquire for rates&#xA0;

Shipping Policy

Return, Refund, Missed Shipment, & Damages Policy. Damaged-in-Transit Orders: If an order is damaged in transit, please let us know within 7 days of receipt. We will ship you a replacement at our expense and file a claim with the shipper. Photographs

Return, Refund, Missed Shipment, &amp; Damages Policy&#xA0;Damaged-in-Transit Orders: If an order is damaged in transit, please let us know within 7 days of receipt. We will ship you a replacement at our expense and file a claim with the shipper. Photographs showing the damage will be requested to assist in our claim. Please take as many as possible showing both the outside of the damaged shipment, as well as each damaged product.Returning Items:&#xA0;Products no longer wanted can be returned in new, un-opened condition within 30 days of receipt. We do not cover the cost of return transit. Once the item arrives back it will be inspected and once approved, we will give you a full refund of the item, minus our original shipping cost and a 10% restocking fee.The following items cannot be returned and do not qualify for a refund:<ul><li>Custom Scented&#xA0;</li><li>Clearance</li><li>Samples</li><li>Bar Soap</li><li>Lotion Bars</li></ul>Refunding Orders:&#xA0;If you would like to refund an order before it has shipped you can do so by contacting customer care. We will provide a full refund minus 5%, which is retained to cover the cost of our payment processing provider&apos;s service fee.Missed Shipments: If a shipment carrier exhausts its delivery attempts the items are returned to us by default.<ul><li>To re-ship the order:&#xA0;an invoice will be sent with the shipping charges. If your address is commercial, we recommend changing it to a residential one so that the carrier will leave it if no one is present to receive it.</li><li>To refund the order: we will perform an inspection to make sure the items are still in sellable condition after their journey. We will then provide a full refund minus our original shipping cost and a 10% restocking fee. The shipping cost deduction applies even to orders that qualified for free or flat-rate shipping.</li></ul>&#xA0;&#xA0;Return Address: 403 North Oak Avenue, Mansfield, MO 65704Access the Returns Portal <a href="https://rusticstrengthwholesale.com/pages/contact-us?hcUrl=%2Fen-US">HERE</a> If you are shipping an item please consider using a trackable shipping service or purchasing shipping insurance. We don&#x2019;t guarantee that we will receive your returned item. If your returning item is damaged or destroyed in transit you are responsible for filing a claim- having tracking or insurance greatly facilitates the claim filing processIt may take up to 1-2 business weeks for us to receive your return. We recommend shipping with a carrier that offers tracking and insurance- we are not responsible if the carrier destroys return packages/we do not receive them.

Return Policy

No. Our employees do not have access to your payment information. Shopify has a secure platform that prevents our company from being able to access or identify your payment details.We are unable to verify what card number you used for payment and we

No. Our employees do not have access to your payment information. Shopify has a secure platform that prevents our company from being able to access or identify your payment details. We are unable to verify what card number you used for payment and we do not have the ability to charge you without a payment being initiated from your order screen.

Do you store credit card/ payment information?

We are not able to create an order for you. Our employees do not have access to your payment information. Shopify has a secure platform that prevents our company from being able to access or identify your payment details.We are unable to verify what

We are&#xA0;not able&#xA0;to create an order for you.&#xA0; Our employees do not have access to your payment information. Shopify has a secure platform that prevents our company from being able to access or identify your payment details. We are unable to verify what card number you used for payment and we do not have the ability to charge you without a payment being initiated from your order screen.

Can you place the order for me?

TERMS OF SERVICE. -----. OVERVIEW. This website is operated by Rustic Strength, LLC. Throughout the site, the terms “we”, “us” and “our” refer to Rustic Strength, LLC. Rustic Strength, LLC offers this website, including all information, tools and ser

Terms of Service

Rustic Strength Wholesale

Policies

Please add me to your Store Locator Map

Is there a Minimum Order Quantity (MOQ)?

Can I get samples before purchasing product?

Do you have Retail-Ready products?

What size bulk containers do you offer?

Do you sell empty containers?

Approximate fill weights in ounces for 5 gallons

How should I price your product?

What custom scent should I try?

What scents are available?

Do you ship internationally?

Do you offer Private Labeling?

Do you offer Territory Exclusivity?

Wholesale Application Status

Wholesale Application trouble

Do you have Bulk / Wholesale pricing?

Do you have payment terms?

Partnerships

What ingredients do you use?

What are Rustic Strength's no-no ingredients?

What is in your scents?

Automatic Dishwasher Powder Ingredients

Body Wash Ingredients

Bubble Bath Ingredients

Candles Ingredients

Castile Soap Ingredients

Conditioner Ingredients

Deodorizing Pet Spray Ingredients

Dish Soap Ingredients

Epic Washing Soda Ingredient

Fabric Softener Ingredients

Floor Cleaner Concentrate Ingredients

Hand Soap Ingredients

Laundry Detergent Ingredients

Linen Spray Ingredients

Lotion Ingredients

Lots of Purpose Spray Cleaner Ingredients

Oxy Boost Ingredients

Pet Conditioner Ingredients

Pet Shampoo Ingredients

Rinse Aid Ingredients

Room Spray Ingredients

Shampoo Ingredients

Un-Bleach Ingredient

Are your products Organic/ Natural?

Are your products vegan/cruelty-free/gluten-free?

Do you have coconut-free products?

Do your products contain corn?

Why do you use Potassium Hydroxide in your Castile Soap?

Why do you use deionized water?

Do you use preservatives?

Are Fragrance oils toxic?

Is Oxy Boost / Oxygen Bleach safe

What is "ppm" or Parts per Million?

What is Phenoxyethanol and why do we use it?

Ingredients

What makes Rustic Strength’s laundry detergent better than other leading brands?

Why didn’t the scent stay on my clothes?

Is your Laundry Detergent HE washer safe?

How much laundry detergent should I use?

How much Fabric Softener should I use?

Does your laundry detergent remove stains?

Can I wash cloth diapers  or reusable pads with this?

Do you make laundry sheets?

Can I mix Essential Oils into my Powdered Laundry Detergent?

How many loads can I get from one bottle?

Laundry

How do I find directions?

Are your products cruelty free, vegan and gluten free?

Do your products have expiration dates?

Is it septic safe and greywater safe?

Is your vinegar food grade?

Is your product a disinfectant?

Can I have a free sample?

Can I return a sample that I didn’t like?

I don’t like my custom scent, can I return it?

My favorite product/ scent/ packaging is no longer available, can I still get it?

My favorite product was Seasonal. What to do?

Castile soap: What is it for and how do I dilute it?

Are your scents/ oils safe for animals & children?

Can I make a foaming Hand Soap with your Liquid Hand Soap?

How do you use the concentrated Floor Cleaner?

Can I eat the Epsom Salts?

Do I have to use Rinse Aid with your Auto Dish Powder?

What is the difference between Oxy and UnBleach?

Does Un-Bleach disinfect?

What is the difference between the different grains of vinegar?

What is the difference between Essential Oil and Fragrance Oil?

Can I add Fragrance or Essential Oil to your Fabric Softener?

Why has my soap developed a brown tint over time?

How do I find the size that I am looking for?

How do I find the scent that I am looking for?

My product is an off color or different color than usual.

What is the difference between boost and clean?

What is the difference between Hand and Dish?

What is the difference between Shampoo and Body Wash?

What is the difference between Body Wash and Bubble Bath?

What is the difference between Hypo and Mama Baby?

What is the difference between Wool and Alpaca Balls?

My Dishwaher Powder became hard and clumped in my dishwasher.

There is a cloudy mass in my product.

How to use Liquid Un-Bleach

Where are your Bamboo Paper products from?

Why not grow the bamboo in America? Doesn't importing bamboo products from China give you a large carbon footprint?

Don't you HAVE to use chemicals to process pulp into paper?

Why do you have wrapped rolls?

Do you use elemental chlorine-free (ECF) technology?

When will the Bamboo Paper products be back in stock?

Bamboo Paper Products

Products

Why do you use plastic?

Plastic, Glass, Eco-Jugs…why so many choices?

Why doesn’t my jug come with a pump?

How do I open my Eco-Jug?

Spout seems too small

What are the measurements of ... ?

Find the Lot Number

Containers

Frequently Asked Questions

Where is my order?

I chose Rush Shipping, why hasn't my order shipped yet?

Where is my tracking number?

How do I get FREE shipping?

Where is my order? It says it has been shipped.

My package says “Delivered” but I did not receive it.

My package was delivered to the wrong address.

Where is my order? It is being held at a shipping hub.

My order seems stuck! It hasn’t moved for more than 3 days.

Change an order

I received a damaged package.

I received my order, but I am missing an item(s).

How do I return a product?

Order Issues

Order Status

Close the Loop™ Container Return Program

What is Close the Loop?

Do I have to send back my containers?

Will I receive anything for sending in my containers?

I can see that you received my box(s). How come I don't see my points yet?

Why didn't I receive points for all of my returns?

How does your Close The Loop Program reduce waste?

What other ways are you reducing waste and saving our planet?

Is your pallet wrap recyclable?

Close the Loop Pallet Pick Up

What are Rustic Rewards? And how do I sign up?

Having trouble signing in after creating your account?

I am already a customer, do I need a separate login for Rewards?

Is your login form or password not submitting?

I've made purchases using different email addresses and have earned points on both, can I combine accounts?

Rewards Program Terms + Conditions

I thought that I redeemed my points, but now I don't see them.

How do I know how many points I have? Where can I see my points in my account?

How do I earn points + how do points for dollars spent work?

How many points do I need to redeem for rewards or to make a purchase? And do points expire?

Why didn't I earn points on my purchase?

It's our Partnership Anniversary and I didn't get my reward.

What happens to my points if I return a product or an order is cancelled?

I earned points but I don't know how to redeem them towards my purchase. How do I checkout using Points?

I redeemed points for a coupon but it didn't apply to my order.

How do I return Rustic Strength containers for points?

I forgot to sign in and just made a purchase, will I still earn points for my order?