Return PolicyUpdated 2 months ago

Return Items | Refunds | Canceling | Adding or Subtracting from an Order

Missed Shipment Delivery | Damaged | Missing | Wrong Items

Returning Items

All sales are final. We do not accept returns on wholesale orders.

We strongly encourage ordering small test sizes before placing larger orders. This allows you to evaluate product performance and test scent combinations with your customers before committing to bulk quantities.

Please remember: if you order a 5-gallon container and your customers do not like it, the responsibility lies with you. We recommend conducting thorough market research to determine which products and scents will sell best in your area.

By placing a wholesale order, you acknowledge that you have assessed demand and understand that all sales are final.

Refunding | Canceling Orders

If you would like to cancel or request a refund for an order before it has shipped, contact customer care. We will provide a full refund minus 3%, which is retained to cover the cost of our payment processing provider’s service fee.

Adding or Subtracting Products on an Existing Order

Please get in touch with [email protected], and we’ll be happy to help you make the appropriate changes to your order.

When reaching out, please be as specific as possible and include details such as the product, size, and scent in your request so we can assist you quickly and accurately.

If you are adding items to your order, they will be placed on hold until payment is received in full. Your shipment will not be released until the entire order has been paid.

Missed Shipment Delivery

If a carrier exhausts all delivery attempts, the shipment will be returned to us by default.

To Re-ship the Order

An invoice for the additional shipping charges will be sent.

To Refund the Order

Once the returned items arrive back with us, they will be inspected to ensure they are still in sellable condition after transit. If approved, a full refund for the product(s) will be issued, minus the original shipping cost and a 10% restocking/processing fee to cover credit card transaction fees and return shipping costs.

Damages | Missing | Wrong Items

Please get in touch with [email protected] and have these items in your email:

• Please contact us using the email that is associated with your account so we can quickly pull up your information and assess your order.
• Order # (this is different than a confirmation number.)
• Item(s) that are damaged, missing, or wrong
• Pictures of wrong or damaged item(s), including packing material and the damaged item(s). This helps us when we file a claim with the carrier.

We understand that shipping issues can be frustrating, and unfortunately, some companies make these situations more difficult than they need to be. That is not who we are. Our goal is always to work with you to find a fair and reasonable solution when something goes wrong during shipment.

If you experience an issue with your order, please get in touch with our Customer Care team first so we can help. We are committed to listening, investigating, and resolving concerns as equitably as possible.