Order Issues - Fulfilled
Answers about orders that have a status of Fulfilled or have been shipped.
I received a damaged package.
The first thing you should do is make sure all your packages arrived. UPS will repack items if they break in transit. Sometimes they won't even tell you they broke. Take pictures and attach them when you contact Customer Care.Let us know what product
I received my order, but I am missing an item(s).
Some items don't ship well together or are to large or heavy for a single box. Ensure that you don't still have a box on the way by checking your tracking for additional packages. At the top of the tracking page, you will see a link that says " 1 of
How do I return a product?
Please refer to our complete Return Policy for detailed information and for shipping address:Return/ Refund Policy
My product arrived Frozen
What to do if your product arrives frozen or partially frozen:. During cold winter months, your product may arrive partially or completely frozen. This is totally okay—no need to worry 🤍. Because our formulas are made with high-purity, plant-based i
I don’t like my custom scent, can I return it?
Custom scents are your own creation. We do not accept returns if you are not satisfied with the scent you have made. If you are unsure about your potential scent combination, we recommend purchasing a 4 Ounce Sample before committing to larger sizes.