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Where is my order?
All orders are filled in the order which they are received and are being handcrafted and carefully packaged by our small team as quickly and efficiently as possible. Orders are typically fulfilled within 5 - 7 business days, but may experience delays
I chose Rush Shipping, why hasn't my order shipped yet?
All orders are filled in the order which they are received and are being handcrafted and carefully packaged by our small team as quickly and efficiently as possible. Orders are typically fulfilled within 5 - 7 business days, but may experience delays
Where is my tracking number?
All orders are filled in the order which they are received and are being handcrafted and carefully packaged by our small team as quickly and efficiently as possible. Orders are typically fulfilled within 5 - 7 business days, but may experience delays
How do I get FREE shipping?
Accurate address and phone number information is crucial for successful delivery.Refill Shop Owners are responsible for verifying these details on each order. • Orders under $1000 receive our regular rates. • Orders between $1000 - $2999.99 receive a
Where is my order? It says it has been shipped.
Our shipping team may have sent your tracking information at the end of the day, after our pick-up time. Your package is waiting to be picked up and should be on it's way within 24 hours. We do not ship on Saturday or Sunday, so if this occurs on a F
My package says “Delivered” but I did not receive it.
If your package was sent UPS:You can track it using either the link in your order, or by entering your tracking number into the search bar at UPS.com.UPS has an option to see a picture of where your package was delivered. They will also tell you how
My package was delivered to the wrong address.
If your package was sent UPS:. You can track it using either the link in your order, or by entering your tracking number into the search bar at UPS.com.UPS has an option to see a picture of where your package was delivered. If the address in the pict
Where is my order? It is being held at a shipping hub.
If the delivery service (UPS or USPS) has opted to hold your package at a delivery hub, you will need to pick it up from that location. The location is typically a commercial location near your delivery address. The address will be clearly identified
My order seems stuck! It hasn’t moved for more than 3 days.
Occasionally, there are delays that are out of our control.We are located in Southwestern Missouri. If there has been inclement weather on the route between our facility and your location, this may create a delay in shipping.Please exercise patience,
Change an order
Currently, Shopify does not allow us to change an existing order. If you need to change a size, you will need to place another order with the correct size, and we can cancel that other size from your order. I already placed my order but forgot to add